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Subtonomy signs global SaaS frame agreement with Tier 1 mobile operator group

Updated: Oct 30, 2023

Stockholm City Hall

Stockholm, Sweden – May 04 2020 – Subtonomy announced today that the company has signed a global multi-million Euro SaaS frame agreement with an international Tier 1 mobile operator group. 

The agreement enables collaboration between Subtonomy and the operator group in all of the group’s markets. The agreement includes all of Subtonomy’s applications for customer support, enterprise and operations.

Fredrik Edwall, EVP Sales and Marketing at Subtonomy says: 

“We are very happy to get this agreement in place and are looking forward to a fruitful partnership within the group. With our combined forces we will be able to further digitalize customer service and to provide a better and more automated customer experience.”

Subtonomy is the leading telecom customer service assurance provider in the Nordics. Our software platform is used by customer support, operations and directly by subscribers through self-care functionalities. Our focus is on automating parts of technical support while also providing support agents with tools to better serve subscribers with more complex issues. Our objectives are to create a faster, more efficient and digital customer service experience. Subtonomy is headquartered in Stockholm, Sweden.

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