Maximize Customer Experience: Navigating the shift to 5G and sunsetting 2G/3G with SubCell
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Subtonomy SubCell provides the insight operators need to manage both the roll out of their new 5G networks and the sunsetting of 2G & 3G.
- Mar 12
- 2 min
Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024
Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024
- Dec 22, 2023
- 3 min
Empowering Fixed Wireless Access (FWA) with greater network insight
5G Fixed Wireless Access may be the route to short-term 5G monetization. But how do mobile service providers make it commercially viable?
- Dec 22, 2023
- 4 min
How data insight supports Fixed Wireless Access (FWA) success
For FWA to work as expected by customers, a level of insight that many service providers haven’t traditionally had is necessary.
- Jun 21, 2022
- 4 min
Festival woes - When there’s rock and roll but no data to share the experience
Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at...
- Mar 7, 2022
- 4 min
How to boost chatbot performance in the 5G era
CSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Fredrik Edwall looks at what’s going wrong...
- Feb 28, 2022
- 4 min
Why silence isn’t golden in customer support
- it’s actually a big red flag CSPs often work from a presumption that the fewer calls they’re getting from their customers, the better....
- Feb 21, 2022
- 3 min
Research: what customers want from 5G support
Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
- Feb 14, 2022
- 4 min
Why smart CSPs are investing in 5G support
CSPs are betting big time on 5G. To justify this high level of spend, they need to ensure that all the critical success factors required to
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
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