AI and Chatbots within telecoms: Q&A with industry analyst Teresa Cottam
The TM Forum recently published a report on utilizing AI in telecoms customer service. Subtonomy’s Tina Rosen caught up with the author,...
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- Apr 4
- 1 min
Revolutionizing Telecom Customer Support: Insights from Andreas Jörbeck
Andreas Jörbeck, CEO of Subtonomy, shared his insights on revolutionizing telecom customer support at MWC2023 in Barcelona.
- May 4, 2022
- 3 min
Subtonomy Broadens Support
Subtonomy Broadens Support-Announces General Availability of its Network Experience Platform for Broadband and Gigabit Fiber Networks
- Mar 7, 2022
- 4 min
How to boost chatbot performance in the 5G era
CSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Fredrik Edwall looks at what’s going wrong...
- Feb 28, 2022
- 4 min
Why silence isn’t golden in customer support
- it’s actually a big red flag CSPs often work from a presumption that the fewer calls they’re getting from their customers, the better....
- Feb 21, 2022
- 3 min
Research: what customers want from 5G support
Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
- Feb 14, 2022
- 4 min
Why smart CSPs are investing in 5G support
CSPs are betting big time on 5G. To justify this high level of spend, they need to ensure that all the critical success factors required to
- May 12, 2021
- 3 min
Serve your customers and find the hidden gem
The subscribers at a Communication Service Provider (CSP) today are generally underserved when it comes to customer service in general...
- Jan 4, 2021
- 2 min
19-20th of Jan Subtonomy will present at the CEM in Telecoms
This year Subtonomy will start off by hosting the webinar “Driving competitive advantage through Technical Self-Service” and moderate the...
- Oct 30, 2020
- 3 min
Top 5 key take aways from Customer Contact Week
During the week, this year's digital edition of Customer Contact Week took place. It is at least a different and a little more familiar...
- Jan 7, 2020
- 3 min
How to enhance mobile network quality with customer feedback
Customer service has often been a reactive activity for CSP’s. When customer complaints come in, they are, in best case, mapped to known...
- Nov 13, 2018
- 3 min
Telia Estonia cutting escalations by 60% in customer support
Telia Estonia has engaged Subtonomy to improve efficiency in their customer support. With the introduction of the Subtonomy SubSearch...
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
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