The telecom industry is in a constant state of evolution, and providing top-notch customer support is critical to staying ahead of the competition. In today's fast-paced world, customers expect quick, efficient, and personalized support, and companies that fail to deliver risk losing them to their competitors. That's why the telecom industry is turning to technology to improve their customer support operations, with AI chatbots leading the way.
Andreas Jörbeck, CEO of Subtonomy, shared his insights on revolutionizing telecom customer support at Mobile World Congress 2023 in Barcelona, in an interview with Telecoms.com. Jörbeck highlighted the importance of streamlining customer support operations and digitizing the support journey to meet the demands of today's customers.
He emphasized that Subtonomy is poised to play a crucial role in this revolution, particularly in the hot topic of AI chatbots. Jörbeck's insights shed light on how technology can enhance telecom customer support and bring us closer to the future of customer support.
Automate 75% of tech support cases with chatbots
Chatbots and virtual agents can handle simple queries and offer immediate solutions, freeing up support agents to focus on more complex issues that require human assisted channels. By automating routine tasks, and at least 75% of all tech support cases chatbots also reduce support costs and enable telecom companies to provide round-the-clock support seven days per week.
If you're interested in learning more about how Subtonomy is driving this revolution, we encourage you to check out the full interview with Andreas Jörbeck on Telecoms.com. Don't miss out on this opportunity to hear firsthand about our vision for the future of telecom customer support.