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Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
Why Customer Experience Index is the Future
A recent article by Analysys Mason highlighted the emergence of customer experience index (CEI) as a measure. Older measures of customer satisfaction (such as NPS) are limited in their accuracy and usefulness. Such methods offer static snapshots of experience which don’t relate to satisfaction, help CSPs understand what is influencing the score, or reveal what can be done to change it. The Power of CEI CEI has emerged as a more dynamic way of measuring experience that is gra
Jun 303 min read
Festivals, Phones & 5G: How Telecoms Keep the Music Playing
The Summer Surge: A Challenge for Mobile Networks As festival season in Europe gets underway, the role of telecoms in delivering a great...
Jun 93 min read
Maximize Customer Experience: Navigating the shift to 5G and sunsetting 2G/3G with SubCell
Subtonomy SubCell provides the insight operators need to manage both the roll out of their new 5G networks and the sunsetting of 2G & 3G.
Mar 18, 20243 min read
Empowering Fixed Wireless Access (FWA) with greater network insight
5G Fixed Wireless Access may be the route to short-term 5G monetization. But how do mobile service providers make it commercially viable?
Dec 22, 20233 min read
Extending the life of your passive telecom network probes
What if service providers could insulate against future change and extend the life of their passive probes?
Nov 20, 20233 min read
Enhancing Customer Service for CSPs: Proactive Solutions and Self-Service Tools
Customer service has often been a reactive activity for CSPs.
Jan 7, 20203 min read
Telia Norway selects Roamers application to enhance roaming QoS
Telia Norway selects Roamers application to enhance roaming QoS
Jul 10, 20171 min read
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