Webinar - How to improve next-gen CS & CX to generate business value for telcos
Updated: Oct 26, 2021
Date: 21st April Time: 11:00 CEST Co-host: Telecoms.com
This webinar is co-hosted together with Telecoms.com.
Telecommunications business offerings are the backbone of several major industry revolutions taking place, in the light of 5G. Already today, most telcos has a lot of rich customer mobile network data that is not being utilized in neither customer service nor the customer experience journeys at all.
This webinar will illustrate how to meet the new and varied market demands with 5G. With focus on how to generate business values for customer service as well as improving the customer experiences, addressing both B2C and B2B. And tips on where to start already today.
We will dive into this key areas that telcos must recognize as they work to evolve their businesses, including:
• Monitoring 5G service assurance and network slicing • IoT devices as a service requester • Heavy data volumes to handle in real-time from e.g. BSS/OSS/CRM • Improving user experiences – technical self-service solutions • Streamline CS operations with predictive tools and Machine Learning
Speakers: Andreas Jorbeck, Co-founder & CEO – Subtonomy Ola Billinger, VP of Products and Solutions – Subtonomy Wei Shi, Intelligence Manager – Telecoms.com
Andreas Jorbeck is the co-founder and current CEO of Subtonomy, a pioneer SaaS company in the telecom sphere. Subtonomy digitizes communications service providers (CSPs) customer service through Machine Learning and automation within service assurance domain.Mr Jorbeck has extensive experience, having held executive positions at Nordic CSPs and product companies for the past 15 years.
Ola Billinger is the VP of Products and Solutions at Subtonomy. Ola has a vast experience of product and solution management within CSP service and network assurance, as well as OSS mediation working both at major CSP’s and global software vendors.
Wei Shi leads the Telecoms.com Intelligence function. His responsibilities include managing and producing premium content for Telecoms.com Intelligence, undertaking special projects, and supporting internal and external partners. Wei’s research and writing have followed the heartbeat of the telecoms industry. Wei has two decades’ experience in the telecoms ecosystem. His former employers include Nokia and Strategy Analytics. Wei is a graduate of The London School of Economics. He speaks English, French, and Chinese, and has a working knowledge of Finnish and German. He is based in Telecom.com’s London office.