Intelligent Customer Support queueing - upgrading to Self-Service excellence
- Mar 18
- 2 min
Maximize Customer Experience: Navigating the shift to 5G and sunsetting 2G/3G with SubCell
- Feb 5
- 4 min
Empowering your CSR is the first step towards better Total Experience
- Dec 22, 2023
- 4 min
How data insight supports Fixed Wireless Access (FWA) success
- Dec 4, 2023
- 7 min
2024 Telecom industry trends and how get ahead of competition
- Nov 20, 2023
- 3 min
Extending the life of your passive telecom network probes
- Oct 30, 2023
- 4 min
Imagine a better customer experience and improve CEI with network probe data
- Oct 24, 2023
- 3 min
The role of network probes in the age of CX and Customer Experience Index
- Apr 24, 2023
- 5 min
AI and Chatbots within telecoms: Q&A with industry analyst Teresa Cottam
- Mar 7, 2022
- 4 min
How to boost chatbot performance in the 5G era
- Feb 28, 2022
- 4 min
Why silence isn’t golden in customer support
- Feb 21, 2022
- 3 min
Research: what customers want from 5G support
- May 12, 2021
- 3 min
Serve your customers and find the hidden gem
- Jan 4, 2021
- 2 min
19-20th of Jan Subtonomy will present at the CEM in Telecoms
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.