On May 14-16, you’ll find the Subtonomy team at TM Forum Digital Transformation World in Nice.
We’ll show how our Customer Self-Service app helps taking pressure off customer support and how our customer support application empowers agents to better help customers calling in with technical issues. We use machine learning to find technical deviations in the network and predictive analytics to see which subscribers may get affected. Our analytics also correlates technical service quality with customer NPS.
By giving customer support agents better insights and combining it with self-service possibilities, customized subscriber notifications and smart IVR we’re taking the first steps towards a self-driving customer support.
If you’re interested in meeting us there, reach out and we’ll set up a meeting: fredrik.edwall@subtonomy.com
Subtonomy provides software for mobile operators that manages subscribers’ service performance. The company is headquartered in Stockholm with sales office in Dubai. More information about Subtonomy can be found at www.subtonomy.com or by contacting media@subtonomy.com.