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Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
Why Your First-Line Telecom Support is Drowning in Repetitive Calls (and why standard self-service isn’t the lifeline you think)
In an era where "digital transformation" tops every boardroom agenda, we are seeing a paradoxical trend: customer service departments, especially in complex industries like telecom, are more overwhelmed than ever. Despite massive investments in chatbots and knowledge bases, the phones keep ringing with the same exhausting questions.
Mar 254 min read
Intelligent Customer Support queueing - upgrading to Self-Service excellence
The most frustrating part of the care experience is waiting in the support queue. 29% are unwilling to wait longer than 5 minutes for help.
Apr 22, 20243 min read
Empowering your CSR is the first step towards better Total Experience
With the switch to human-centric telecoms, this article explores the benefits of empowering your customer service reps with the right tools.
Feb 5, 20244 min read
19-20th of Jan Subtonomy will present at the CEM in Telecoms
This year Subtonomy will start off by hosting the webinar “Driving competitive advantage through Technical Self-Service” and moderate the...
Jan 4, 20212 min read
Top 5 key take aways from Customer Contact Week
During the week, this year's digital edition of Customer Contact Week took place. It is at least a different and a little more familiar...
Oct 30, 20203 min read
Telia Estonia improves Customer Support Efficiency -cutting escalations by 60%
Telia Estonia improves customer experience and support efficiency by introducing Subtonomy SubSearch and self-service support solutions for
Nov 13, 20183 min read
Telenor Sweden improving Customer Care Efficiency with Subtonomy SubSearch
Telenor Sweden wanted to make their customer care more efficient. Their customer care representatives were searching through many legacy...
Sep 18, 20173 min read
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