The Big Dig versus the Big Squeeze –
- Apr 26, 2022
- 3 min
3 customer support challenges all Asian CSPs face
- Mar 7, 2022
- 4 min
How to boost chatbot performance in the 5G era
- Feb 28, 2022
- 4 min
Why silence isn’t golden in customer support
- Feb 21, 2022
- 3 min
Research: what customers want from 5G support
- Feb 14, 2022
- 4 min
Why smart CSPs are investing in 5G support
- Oct 5, 2021
- 5 min
4 ways 5G will impact telco Customer Support
- May 12, 2021
- 3 min
Serve your customers and find the hidden gem
- Jan 20, 2021
- 3 min
How to drive competitive advantages through Technical Self-Service
- Nov 9, 2020
- 3 min
How to empower CS agents to provide the best service experience
- Oct 30, 2020
- 3 min
Top 5 key take aways from Customer Contact Week
- Mar 3, 2020
- 4 min
What changes will we see in customer support with 5G?
- Jan 7, 2020
- 3 min
How to enhance mobile network quality with customer feedback
- Dec 2, 2019
- 3 min
Getting more feedback from your customers, without more surveys
- Aug 29, 2019
- 4 min
Make your customers appreciate you more by showing them your efforts
- Aug 12, 2019
- 3 min
Want happier customers? Get them to complain to you more
- Jun 26, 2019
- 3 min
Make your chatbot human – just not too human
- May 23, 2019
- 4 min
Self-service pays, what does it mean for mobile operators?
- May 7, 2019
- 4 min
Call centers are vital but we’d rather not call them
- Jan 29, 2019
- 3 min
Can Interactive Voice Response become less of a pain?
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.