Now in their 25th year, the World Communication Awards are recognized as a mark of innovation and excellence in global telecoms, and are held in such high esteem due to the transparency and rigor of the judging process, which ensures that every organization that makes the shortlist or wins an award is truly world class. This year’s awards will be presented at a Gala Dinner on 22 November 2023 at the National Maritime Museum, Amsterdam.
SUBTONOMY IS RECOGNIZED FOR HELPING TELIA COMPANY DELIVER WORLD-CLASS TOTAL EXPERIENCE
Subtonomy was shortlisted in the Total Experience category for empowering Telia Company to transform its support operations. Telia Company is now able to deliver world-class support across all channels, all networks and all customer types, all of the time – based on reliable and accurate real-time data that provides instant, accurate and 360° insights into each customer’s real, individual experience. As a result, customers’ complex tech problems are being resolved far faster, while CX has been boosted due to digital support becoming smarter, more accessible and completely transparent. Not only is Telia Company delivering an excellent Total Experience to its customers via hyper-personalized 24/7 omnichannel support, but it’s simultaneously reducing the stress on its call center staff, and all without the requirement to change existing siloed OSS/BSS systems, probes, or even agent desktops.
SUBTONOMY CROWDS IS RECOGNIZED FOR ENSURING 3 SWEDEN’S NETWORK ROCKED AT THE SWEDEN ROCK FESTIVAL
The WCA judges are well aware that pop-up spaces such as rock festivals are some of the hardest and most demanding places to connect reliably, which is why they shortlisted Subtonomy Crowds in the Smart Places category. At Sweden Rock, Three Sweden was able to combine the smart place analytics provided by Crowds with a portable 5G mast that utilized the c-band spectrum to deliver an excellent experience to its subscribers. Three was able to optimize coverage and throughput in this temporary network, gain deep, real-time insight into its performance, and identify the worst performing cells and handsets in real time (so that any issues could be detected instantly and addressed). Crowds even revealed how roaming traffic was performing, and its easy-to-compile historic event reports provided insight into trends and customer experiences across the site, triggering special parameter setting and helping engineers tweak the experience live. 5G plus Subtonomy Crowds ensured Three Sweden rocked just that little bit harder than their competitors.
NO COMPROMISE: EXCELLENT EXPERIENCES WHEREVER AND WHENEVER YOUR CUSTOMERS CONNECT
“Whatever network or product they’re using, and wherever they are, each and every customer deserves world class customer support in their channel of choice,” commented Fredrik Edwall, EVP Sales & Marketing at Subtonomy. “That’s why we’re incredibly proud to have a 100% satisfied client base, and we see it as a great honor to be shortlisted for the second year running for the Total Support Experience Award. Both these nominations are a testament to our team’s dedication to service performance improvement and indicate that Subtonomy is both a serious player in this sector and one-to-watch.”
THE SUBTONOMY DIFFERENCE
As 5G scales and evolves, telcos are looking beyond it towards a fully convergent vision of 6G and to implement AI across their operations, but they’re still faced with the ongoing problem of supporting a complex mix of legacy technologies, managing increasingly sophisticated services, and handling soaring customer expectations.
This is where Subtonomy comes in. Experienced in working with some of the world’s most advanced operators to deliver premium experiences, personalized support and proactive care, Subtonomy helps deliver world-class service at a lower cost.
Our Support Engine provides unprecedented real-time insights across any combination of networks, seamlessly extending visibility as you add new technology.
Our easy-to-use applications utilize this rich data to enable:
customer support teams to isolate and resolve problems faster
operational teams to prioritize fault fixing and network build according to customer needs
business teams to up-sell to both business customers and consumers
wholesale teams gain deeper insights into the service delivery to MVNO clients and other partners
B2B teams to generate performance reports automatically and at lower cost
innovation teams to train and deploy AI-infused operations, smarter chatbots and much more
operations teams to respond to lawful requests with unmatched speed and accuracy.
Imagine what YOU could do if you could instantly visualize EVERY customer, network, service and channel from ONE place.
Book a meeting or interview here.
Meet us at the World Communication Awards on 22 November 2023 at the National Maritime Museum, Amsterdam.