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Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
4 ways 5G will impact Telecom Customer Support
The rollout of 5G core in Europe is underway. We all probably agree that 5G will once again revolutionize the way we use mobile network...
Oct 5, 20215 min read
Enhancing CSP Customer Service: Meeting the Needs of Tech-Savvy Subscribers
SERVE YOUR CUSTOMERS AND FIND THE HIDDEN GEM The subscribers at a Communication Service Provider (CSP) today are generally underserved...
May 12, 20213 min read
How to drive Competitive Advantages through Technical Self-Service
Soon, 50% of mobile subscribers will be tech-savvy digital natives who expect that 100% of their interactions with telcos will be...
Jan 20, 20212 min read
How to Empower Support Agents to provide the best Customer Service Experience
New lockdowns around Europe and the rest of the world testify that our changed work habits due to the Covid pandemic will continue to...
Nov 9, 20203 min read
Top 5 key take aways from Customer Contact Week
During the week, this year's digital edition of Customer Contact Week took place. It is at least a different and a little more familiar...
Oct 30, 20203 min read
Enhancing Customer Service for CSPs: Proactive Solutions and Self-Service Tools
Customer service has often been a reactive activity for CSPs.
Jan 7, 20203 min read
Measuring Customer Experience in Mobile Networks
The importance of measurement Peter Drucker famously said, “if you can’t measure it, you can’t improve it.” This holds true for mobile...
Dec 2, 20193 min read
Make your Customers Appreciate You more by showing them Your Efforts
The Impact of Automation on Customer Satisfaction Back in the 1960s, a revolution happened in banking: the ATM arrived, making it...
Aug 29, 20194 min read
Want Happier Customers? Increase Customer Complaints
We’re all familiar with the expression “no news is good news.” However, when it comes to customer satisfaction, this may not be entirely...
Aug 12, 20193 min read
Make your Chatbot Human – just not too Human
So you’re seeing the benefits of introducing a chatbot in your customer support, but have you thought about how human your chatbot should be
Jun 26, 20193 min read
Can Interactive Voice Response become less of a pain?
A smarter and more intelligent Interactive Voice Response (IVR) improves the customer support experience. Subtonomy APIs make it happen.
Jan 29, 20193 min read
Telia Estonia improves Customer Support Efficiency -cutting escalations by 60%
Telia Estonia improves customer experience and support efficiency by introducing Subtonomy SubSearch and self-service support solutions for
Nov 13, 20183 min read
Telenor Sweden improving Customer Care Efficiency with Subtonomy SubSearch
Telenor Sweden wanted to make their customer care more efficient. Their customer care representatives were searching through many legacy...
Sep 18, 20173 min read
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