top of page
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
Subtonomy predicts: the Top 6 Telecom Customer Support Trends in 2025
As 2024 draws to a close, Subtonomy’s experts got together to predict the next key trends likely to shape the telecoms customer support mark
Dec 20, 20247 min read
Revisiting our last Telecoms Trends Predictions: Did they shape the Market in 2024?
In December 2023, we predicted the top telecoms trends that would shape the market in 2024. So how did we do? 2024 telecom trend...
Dec 20, 20243 min read
3 MORE ways AI is being used to make Customer Service more Efficient and less frustrating
Explore further ways in which AI helps transform and improve telecom customer service.
Dec 16, 20243 min read
3 ways AI is being used to make Customer Service more efficient and less frustrating
AI will have a huge impact on customer experience and customer service. Here are three ways how AI is making CX better.
Nov 27, 20243 min read
Subtonomy Expands into Spain and Portugal Through Strategic Partnership with Ayscom
Stockholm, Sweden and Madrid, Spain – October 21 2024 As part of its ongoing international expansion, SUBTONOMY is proud to announce...
Oct 21, 20241 min read
New Research Findings on Telecom Customer Support in the UAE 2024
New Research Findings on Telecom Customer Support in the UAE 2024
Oct 14, 20242 min read
Subtonomy announced as finalist in the Total Experience Award and Social Contribution Award categories at the prestigious World Communications Awards
SUBTONOMY, is pleased to announce that it has been shortlisted in the World Communications Awards (WCA) for Total Experience third year run
Oct 10, 20244 min read
The Future of AI in Telecom
Subtonomy is featured in TM Forum’s latest report, “Humanizing AI: putting people at the heart of customer experiences,” which explores how
Sep 26, 20242 min read
Subtonomy will showcase support for 5G FWA and a new solution for AI-powered chatbots at NetworkX
Subtonomy will showcase its solution at Network X, presenting key new features such as support for 5G FWA, and its new AI-powered chatbots.
Sep 9, 20243 min read
Subtonomy Demonstrates Ongoing Commitment to Information Security with ISO27001 Recertification
Subtonomy has announced its certification with the internationally standard for information security - ISO27001 – has been renewed.
Sep 1, 20243 min read
Transforming 5G Customer Support: Turning Silence into Engagement
Discover 5 ways how to address silent customers to improve customer engagement and 5G support experience
Jul 2, 20242 min read
Top Ten Customer Service Innovations
Customer service has a long and storied history, dating back to ancient times. A fascinating artifact in the British Museum reveals a...
Jun 26, 20243 min read
Stop Saying Sorry: How Telecoms Can Transform Customer Support
Telecom operators must shift from a culture of apologies to one of action.
Jun 24, 20243 min read
Revolutionizing IVR: Making Interactive Voice Response User-Friendly
Interactive Voice Response (IVR) systems have long been a staple of telecom customer support, designed to streamline calls and direct...
Jun 24, 20242 min read
Three Sweden Enhancing the Marathon Experience with 5G Network Slicing
Three Sweden, Ericsson and media production company Mobilelinks joined forces to demonstrate the future of broadcasting for high-traffic
Jun 23, 20243 min read
Subtonomy accelerates expansion into Benelux and DACH via a new strategic partnership with Tucana
Subtonomy and Tucana are pleased to announce they have signed a new, exclusive partnership agreement covering the Benelux and DACH region,
May 21, 20243 min read
How Norway built a world-class Search and Rescue Service empowered by mobile data and Subtonomy REX
Norway’s integrated Search and Rescue (SAR) Service is a world-class, fully integrated set of government, voluntary and private enterprise s
May 13, 20243 min read
Intelligent Customer Support queueing - upgrading to Self-Service excellence
The most frustrating part of the care experience is waiting in the support queue. 29% are unwilling to wait longer than 5 minutes for help.
Apr 22, 20243 min read
Maximize Customer Experience: Navigating the shift to 5G and sunsetting 2G/3G with SubCell
Subtonomy SubCell provides the insight operators need to manage both the roll out of their new 5G networks and the sunsetting of 2G & 3G.
Mar 18, 20243 min read
Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024
Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024
Mar 12, 20242 min read
Subtonomy to showcase its 5G FWA solution at Mobile World Congress 2024
SUBTONOMY, the world’s leading telecoms technical customer support vendor, will showcase its solution at Mobile World Congress 2024...
Feb 19, 20242 min read
Subtonomy showcases its data retention and geolocation solution to telecoms operators and lawful authorities at ISS MEA 2024
SUBTONOMY, has announced it will be exhibiting at ISS World Middle East and Africa ( 13-15 February 2024) for the first time, showcasing...
Feb 5, 20243 min read
Empowering your CSR is the first step towards better Total Experience
With the switch to human-centric telecoms, this article explores the benefits of empowering your customer service reps with the right tools.
Feb 5, 20244 min read
Not just another engineering internship story - Lina’s journey with Subtonomy and Tekniksprånget
Subtonomy has been a proud partner of Tekniksprånget, an engineering internship program. Read Lina's story and discover how we do things!
Dec 27, 20233 min read
bottom of page