Why silence isn’t golden in customer support
- it’s actually a big red flag CSPs often work from a presumption that the fewer calls they’re getting from their customers, the better....
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- Feb 21, 2022
- 3 min
Research: what customers want from 5G support
Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
- Feb 14, 2022
- 4 min
Why smart CSPs are investing in 5G support
CSPs are betting big time on 5G. To justify this high level of spend, they need to ensure that all the critical success factors required to
- Dec 17, 2021
- 2 min
Thoughts from an internship
During the past four months, I have had the opportunity to do an internship through Tekniksprånget at Subtonomy's DevOps team.
- Oct 5, 2021
- 5 min
4 ways 5G will impact telco Customer Support
The work of rolling out 5G core in Europe emerges. We all probably agree that 5G will once again revolutionize the way we use mobile...
- Sep 9, 2021
- 1 min
Subtonomy sponsors TM Forum Digital Transformation World Series event
Subtonomy is proud to be part of the TM Forum Digital Transformation World Series hybrid event happening 22 Sept –14 Oct. Tickets are...
- Jun 1, 2021
- 2 min
Why does telecom companies underserve their customers?
In UK the Ofcom has reported that the Communication Service Providers (CSPs) are underperforming when it comes to customer service. In...
- May 12, 2021
- 3 min
Serve your customers and find the hidden gem
The subscribers at a Communication Service Provider (CSP) today are generally underserved when it comes to customer service in general...
- May 11, 2021
- 1 min
Tier1 CSP selects Subtonomy Customer Support suite
Subtonomy announces that yet another Tier1 European CSP has chosen to deploy Subtonomy SubSearch and CorpDash in their largest market.
- Mar 31, 2021
- 2 min
Webinar - How to improve next-gen CS & CX to generate business value for telcos
Date: 21st April Time: 11:00 CEST Co-host: Telecoms.com REGISTER FOR FREE TICKETS This webinar is co-hosted together with Telecoms.com....
- Feb 11, 2021
- 3 min
From intern to employee - a journey through Tekniksprånget & Subtonomy
Anja Sandgren is our latest star joining through Tekniksprånget internship. Read her journey from intern to employee.
- Feb 9, 2021
- 2 min
We're hiring! Junior Developer in Java
Would you like to work with technologies like Scala, Java and Apache Spark? In this recruitment we are working together with Ada Digital...
- Jan 20, 2021
- 3 min
How to drive competitive advantages through Technical Self-Service
Soon 50% of mobile subscribers are tech savvy digital natives, who expect that 100% of their interactions with Telco’s is supported...
- Jan 4, 2021
- 2 min
19-20th of Jan Subtonomy will present at the CEM in Telecoms
This year Subtonomy will start off by hosting the webinar “Driving competitive advantage through Technical Self-Service” and moderate the...
- Dec 21, 2020
- 1 min
Subtonomy supports Doctors without Borders
There’s only one thing we wish for when we are injured or ill. This year, we have chosen to give all a person could wish for. Together...
- Nov 9, 2020
- 3 min
How to empower CS agents to provide the best service experience
New lockdowns around Europe and the rest of the world testify that our changed work habits due to the Covid pandemic will continue to...
- Oct 30, 2020
- 3 min
Top 5 key take aways from Customer Contact Week
During the week, this year's digital edition of Customer Contact Week took place. It is at least a different and a little more familiar...
- Oct 14, 2020
- 1 min
Launch of new website
We’re thrilled to present our new website and an updated look and feel. During the web project we also took the opportunity to migrate...
- Oct 13, 2020
- 1 min
Meet Subtonomy at CCW Europe VIRTUAL 27th Oct - 20th Nov
Subtonomy is proud to be part of CCW Europe VIRTUAL - taking place from the 27th October - 20th November 2020. We’ll show how our...
- Jun 4, 2020
- 1 min
Career: We’re looking for a Developer
We are expanding our DevOps team and are looking for a developer to join our team at the Stockholm office. Find out more about the...
- May 4, 2020
- 1 min
Subtonomy signs global SaaS frame agreement with Tier 1 mobile operator group
Stockholm, Sweden – May 04 2020 – Subtonomy announced today that the company has signed a global multi-million Euro SaaS frame agreement...
- Mar 12, 2020
- 1 min
Subtonomy work from home policy due to COVID-19
Management at Subtonomy has decided that all Subtonomy personnel will work from home from today until the COVID-19 virus situation has...
- Mar 3, 2020
- 4 min
What changes will we see in customer support with 5G?
5G with all its features and promises is here and lots will change with it. But what will it mean for an operator’s customer support?...
- Jan 7, 2020
- 3 min
How to enhance mobile network quality with customer feedback
Customer service has often been a reactive activity for CSP’s. When customer complaints come in, they are, in best case, mapped to known...
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