Subtonomy is providing service assurance for world's first FWA offering over 5G SA
Subtonomy is proud to have been a partner of Telia Finland and we’ll be helping them to support the exciting new services they plan to...
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- Sep 7, 2022
- 3 min
Subtonomy short-listed for Best Customer Experience at the prestigious World Communications Awards
SUBTONOMY, the leading Network Experience Platform provider in the Nordics, is pleased to announce it has been shortlisted for the World Com
- Sep 5, 2022
- 4 min
The 5 things world-class 5G technical customer support should ALWAYS deliver
So what does great customer service look like? Here’s 5 key things world-class 5G customer support ALWAYS delivers.
- Aug 22, 2022
- 4 min
Lightning-fast networks need lightning-fast support
As we become ever-more reliant upon them for an increasing number of everyday activities and services, reliability is now the number 1 issue
- Jun 21, 2022
- 4 min
Festival woes - When there’s rock and roll but no data to share the experience
Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at...
- Jun 20, 2022
- 3 min
Focus on Sweden: how Swedes use the internet
As one of the most digitally advanced economies, Sweden has some of the fastest networks in the world and a highly digitally adept...
- Jun 15, 2022
- 3 min
Market Study: Mobile & Broadband Customer support in Sweden 2022
Service quality key criteria for selecting CSPs & ISPs - customers prepared to pay extra for guaranteed service quality SUBTONOMY, the...
- May 23, 2022
- 4 min
Ofcom report: slow speeds and loss of service behind 75% of UK broadband complaints
The UK regulator Ofcom recently released its sixth annual report on customer service levels in the UK telecoms industry, which...
- May 10, 2022
- 4 min
The Big Dig versus the Big Squeeze –
– how European ISPs can ensure gigabit broadband is both profitable and affordable 2022 is the year of the Big Dig. The EU’s main goal...
- May 4, 2022
- 3 min
Subtonomy Broadens Support
Subtonomy Broadens Support-Announces General Availability of its Network Experience Platform for Broadband and Gigabit Fiber Networks
- Apr 26, 2022
- 3 min
3 customer support challenges all Asian CSPs face
Asian CSPs have been at the forefront of digitalization, are world leaders in 5G and pioneers in IoT, AI, smart cities, VR and AR.
- Apr 19, 2022
- 3 min
Subtonomy Continues Expansion into MEA and APAC
Subtonomy Continues Expansion into MEA and APAC - with new sales offices in Paris, France and Kuala Lumpur, Malaysia
- Mar 7, 2022
- 4 min
How to boost chatbot performance in the 5G era
CSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Fredrik Edwall looks at what’s going wrong...
- Feb 28, 2022
- 4 min
Why silence isn’t golden in customer support
- it’s actually a big red flag CSPs often work from a presumption that the fewer calls they’re getting from their customers, the better....
- Feb 21, 2022
- 3 min
Research: what customers want from 5G support
Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
- Feb 14, 2022
- 4 min
Why smart CSPs are investing in 5G support
CSPs are betting big time on 5G. To justify this high level of spend, they need to ensure that all the critical success factors required to
- Dec 17, 2021
- 2 min
Thoughts from an internship
During the past four months, I have had the opportunity to do an internship through Tekniksprånget at Subtonomy's DevOps team.
- Oct 5, 2021
- 5 min
4 ways 5G will impact telco Customer Support
The work of rolling out 5G core in Europe emerges. We all probably agree that 5G will once again revolutionize the way we use mobile...
- Sep 9, 2021
- 1 min
Subtonomy sponsors TM Forum Digital Transformation World Series event
Subtonomy is proud to be part of the TM Forum Digital Transformation World Series hybrid event happening 22 Sept –14 Oct. Tickets are...
- Jun 1, 2021
- 2 min
Why does telecom companies underserve their customers?
In UK the Ofcom has reported that the Communication Service Providers (CSPs) are underperforming when it comes to customer service. In...
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
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