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Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
Transforming Customer Support to Lower Costs: A Priority for African MNOs
Affordable pricing is now the biggest challenge to the growth of Africa’s digital economy.
Nov 7, 20224 min read
5G Focus: Are you ready for the Metaverse?
Yes, we know. You’ve just got your head around social media customer support and realized that chatbots are not going to save the world,...
Oct 31, 20225 min read
Booming African mobile markets to get boost from Nordic Expertise
Booming African mobile markets to get boost from Nordic Expertise.
Africa is poised to leap forward, unencumbered by legacy technologies and
Oct 25, 20224 min read
It’s not the engineering, it’s the silence that’s frustrating
In the old days you could perform maintenance on suburban networks between 10am and 3pm. But we don’t live in the old days.
Oct 24, 20223 min read
Subtonomy is providing service assurance for world's first FWA offering over 5G SA
Subtonomy is proud to have been a partner of Telia Finland and we’ll be helping them to support the exciting new services they plan to...
Sep 20, 20223 min read
Subtonomy short-listed for Best Customer Experience at the prestigious World Communications Awards
SUBTONOMY, the leading Network Experience Platform provider in the Nordics, is pleased to announce it has been shortlisted for the World Com
Sep 7, 20223 min read
The 5 things world-class 5G technical customer support should ALWAYS deliver
So what does great customer service look like? Here’s 5 key things world-class 5G customer support ALWAYS delivers.
Sep 5, 20224 min read
Lightning-fast networks need lightning-fast support
As we become ever-more reliant upon them for an increasing number of everyday activities and services, reliability is now the number 1 issue
Aug 22, 20224 min read
Elevating the Festival Experience: How Telecoms Can Keep You Connected at Europe’s Biggest Summer Events
Festival woes - When there’s rock and roll but no data to share the experience Whether you’re hoping to see Taylor Swift at Roskilde, the...
Jun 21, 20224 min read
Focus on Sweden: how Swedes use the internet
As one of the most digitally advanced economies, Sweden has some of the fastest networks in the world and a highly digitally adept...
Jun 20, 20223 min read
Market Study: Mobile & Broadband Customer support in Sweden 2022
Service quality key criteria for selecting CSPs & ISPs - customers prepared to pay extra for guaranteed service quality SUBTONOMY , the...
Jun 15, 20223 min read
Ofcom report: slow speeds and loss of service behind 75% of UK broadband complaints
The UK regulator Ofcom recently released its sixth annual report on customer service levels in the UK telecoms industry, which...
May 23, 20224 min read
Broadband in Europe – The Big Dig versus the Big Squeeze
How European ISPs can ensure gigabit broadband is both profitable and affordable 2022 is the year of the Big Dig. The EU’s main goal for...
May 10, 20224 min read
Subtonomy Broadband Support
Subtonomy Broadens Support-Announces General Availability of its Network Experience Platform for Broadband and Gigabit Fiber Networks
May 4, 20223 min read
3 Customer Support challenges all Asian CSPs face
Asian CSPs have been at the forefront of digitalization, are world leaders in 5G and pioneers in IoT, AI, smart cities, VR and AR.
Apr 26, 20223 min read
Subtonomy Continues Expansion into MEA and APAC
Subtonomy Continues Expansion into MEA and APAC - with new sales offices in Paris, France and Kuala Lumpur, Malaysia
Apr 19, 20223 min read
How to Boost Chatbot Performance in the 5G era
CSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Back in 2016 bots were spoken about by the...
Mar 7, 20224 min read
Why Silence Isn't Golden: The Need for Customer Interaction in 5G Customer Support
When customers don’t interact with their CSPs the result is a range of negative outcomes.
Feb 28, 20222 min read
Research: What customers want from 5G Support
Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
Feb 21, 20223 min read
5G & Telecom Customer Support
CSPs are betting big time on 5G. To justify this high level of spend, they need to ensure that all the critical success factors required to
Feb 14, 20224 min read
Thoughts from a Subtonomy internship
Discover the inspiring journey of Engla Marmefeldt during her Subtonomy internship.
Dec 17, 20212 min read
4 ways 5G will impact Telecom Customer Support
The rollout of 5G core in Europe is underway. We all probably agree that 5G will once again revolutionize the way we use mobile network...
Oct 5, 20215 min read
Subtonomy sponsors TM Forum Digital Transformation World Series event
Subtonomy is proud to be part of the TM Forum Digital Transformation World Series hybrid event happening 22 Sept –14 Oct. Tickets are...
Sep 9, 20211 min read
Improving Telecom Customer Service: Addressing Common Issues and Enhancing Technical Support
WHY DO TELECOM PROVIDERS UNDERSERVE THEIR CUSTOMERS? In the UK, Ofcom has reported that Communication Service Providers (CSPs) are...
Jun 1, 20212 min read
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