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Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
Focus on Sweden: how Swedes use the internet
As one of the most digitally advanced economies, Sweden has some of the fastest networks in the world and a highly digitally adept...
Jun 20, 20223 min read
Market Study: Mobile & Broadband Customer support in Sweden 2022
Service quality key criteria for selecting CSPs & ISPs - customers prepared to pay extra for guaranteed service quality SUBTONOMY , the...
Jun 15, 20223 min read
Ofcom report: slow speeds and loss of service behind 75% of UK broadband complaints
The UK regulator Ofcom recently released its sixth annual report on customer service levels in the UK telecoms industry, which...
May 23, 20224 min read
Broadband in Europe – The Big Dig versus the Big Squeeze
How European ISPs can ensure gigabit broadband is both profitable and affordable 2022 is the year of the Big Dig. The EU’s main goal for...
May 10, 20224 min read
Subtonomy Broadband Support
Subtonomy Broadens Support-Announces General Availability of its Network Experience Platform for Broadband and Gigabit Fiber Networks
May 4, 20223 min read
3 Customer Support challenges all Asian CSPs face
Asian CSPs have been at the forefront of digitalization, are world leaders in 5G and pioneers in IoT, AI, smart cities, VR and AR.
Apr 26, 20223 min read
Subtonomy Continues Expansion into MEA and APAC
Subtonomy Continues Expansion into MEA and APAC - with new sales offices in Paris, France and Kuala Lumpur, Malaysia
Apr 19, 20223 min read
How to Boost Chatbot Performance in the 5G era
CSPs love them and have spent millions on them, but customers frequently aren’t so impressed. Back in 2016 bots were spoken about by the...
Mar 7, 20224 min read
Why Silence Isn't Golden: The Need for Customer Interaction in 5G Customer Support
When customers don’t interact with their CSPs the result is a range of negative outcomes.
Feb 28, 20222 min read
Research: What customers want from 5G Support
Customers expect 5G to deliver a step-change in their experience and have distinct ideas about how they wish to be supported.
Feb 21, 20223 min read
5G & Telecom Customer Support
CSPs are betting big time on 5G. To justify this high level of spend, they need to ensure that all the critical success factors required to
Feb 14, 20224 min read
Thoughts from a Subtonomy internship
Discover the inspiring journey of Engla Marmefeldt during her Subtonomy internship.
Dec 17, 20212 min read
4 ways 5G will impact Telecom Customer Support
The rollout of 5G core in Europe is underway. We all probably agree that 5G will once again revolutionize the way we use mobile network...
Oct 5, 20215 min read
Subtonomy sponsors TM Forum Digital Transformation World Series event
Subtonomy is proud to be part of the TM Forum Digital Transformation World Series hybrid event happening 22 Sept –14 Oct. Tickets are...
Sep 9, 20211 min read
Improving Telecom Customer Service: Addressing Common Issues and Enhancing Technical Support
WHY DO TELECOM PROVIDERS UNDERSERVE THEIR CUSTOMERS? In the UK, Ofcom has reported that Communication Service Providers (CSPs) are...
Jun 1, 20212 min read
Enhancing CSP Customer Service: Meeting the Needs of Tech-Savvy Subscribers
SERVE YOUR CUSTOMERS AND FIND THE HIDDEN GEM The subscribers at a Communication Service Provider (CSP) today are generally underserved...
May 12, 20213 min read
Tier1 CSP selects Subtonomy Customer Support Suite
Subtonomy announces that yet another Tier1 European CSP has chosen to deploy Subtonomy SubSearch and CorpDash in their largest market.
May 11, 20211 min read
Webinar: How to improve next-gen CS & CX to generate business value for telcos
Date: 21st April 2021 Co-host: Telecoms.com Link: on-demand webinar Telecommunications business offerings are the backbone of several...
Mar 31, 20212 min read
From intern to employee - a journey through Tekniksprånget & Subtonomy
Anja Sandgren is our latest star joining through Tekniksprånget internship. Read her journey from intern to employee.
Feb 11, 20213 min read
How to drive Competitive Advantages through Technical Self-Service
Soon, 50% of mobile subscribers will be tech-savvy digital natives who expect that 100% of their interactions with telcos will be...
Jan 20, 20212 min read
19-20th of Jan Subtonomy will present at the CEM in Telecoms
This year Subtonomy will start off by hosting the webinar “Driving competitive advantage through Technical Self-Service” and moderate the...
Jan 4, 20212 min read
Subtonomy supports Doctors without Borders
There’s only one thing we wish for when we are injured or ill. This year, we have chosen to give all a person could wish for. Together...
Dec 21, 20201 min read
How to Empower Support Agents to provide the best Customer Service Experience
New lockdowns around Europe and the rest of the world testify that our changed work habits due to the Covid pandemic will continue to...
Nov 9, 20203 min read
Top 5 key take aways from Customer Contact Week
During the week, this year's digital edition of Customer Contact Week took place. It is at least a different and a little more familiar...
Oct 30, 20203 min read
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