top of page
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
Empowering Fixed Wireless Access (FWA) with greater network insight
5G Fixed Wireless Access may be the route to short-term 5G monetization. But how do mobile service providers make it commercially viable?
Dec 22, 20233 min read
How data insight supports Fixed Wireless Access (FWA) success
For FWA to work as expected by customers, a level of insight that many service providers haven’t traditionally had is necessary.
Dec 22, 20234 min read
2024 Telecom industry trends and how get ahead of competition
Discover the game-changing telecom trends for 2024 - Master your AI & customer-centric strategies, get insights on digital identity & more.
Dec 4, 20237 min read
Extending the life of your passive telecom network probes
What if service providers could insulate against future change and extend the life of their passive probes?
Nov 20, 20233 min read
Imagine a better Customer Experience and improve CEI with network probe data
It’s never been more important to maximize customer experience in telecoms, as according to the 2022 State of Customer Churn in Telecom...
Oct 30, 20234 min read
The role of network probes in the age of CX and Customer Experience Index
Future telecoms industry success lies in providing a seamless and consistent customer experience (CX) across every touchpoint and supporting
Oct 24, 20233 min read
Subtonomy has announced it has been awarded ISO 27001, the internationally recognized gold standard
SUBTONOMY, has achieved ISO 27001 certification, evidencing a mature and trustworthy product, business operations and processes.
Oct 11, 20232 min read
Subtonomy attends Gitex to showcase how our platform helps, speed & empower telecoms AI initiatives
Subtonomy attends Gitex to showcase how our platform helps, speed and empower telco AI initiatives
Oct 2, 20233 min read
Subtonomy finalist in the World Communications Awards 2023 in Total Experience & Smart Places
Subtonomy finalist in the World Communications Awards 2023 in Total Experience & Smart Places
Sep 26, 20233 min read
South African telecom customer only prepared to wait 5 min for support
Today we reveal new research on the telecoms customer support market, this time looking at the South African market, which provides key insi
Sep 12, 20233 min read
Enhancing Police Investigations and SAR Operations with Lawful Data Retention Requests
Mobile operators will be able to discover how REX assists them to fulfill their obligations in a timely, highly accurate and cost-effective
May 23, 20233 min read
Optimizing mobile location data: Security, accuracy, and GDPR compliance
Mobile location data has great potential in helping trap criminals, locate lost and injured people, and assist with anti-terrorism...
May 22, 20233 min read
The Significance of Accurate Mobile Location Data in Criminal Investigations: A Global Concern
Mobile location data now plays a critical role in many criminal investigations worldwide.
May 7, 20234 min read
AI and Chatbots within telecoms: Q&A with industry analyst Teresa Cottam
The TM Forum recently published a report on utilizing AI in telecoms customer service. Subtonomy’s Tina Rosen caught up with the author,...
Apr 24, 20235 min read
The untold story of how mobile phone location data assists police investigations
Police services have been using lawfully-authorized access to mobile location data for years to help solve some of the world’s most...
Apr 17, 20233 min read
Revolutionizing Telecom Customer Support: Insights from Andreas Jörbeck
Andreas Jörbeck, CEO of Subtonomy, shared his insights on revolutionizing telecom customer support at MWC2023 in Barcelona.
Apr 4, 20232 min read
Life and death request from emergency services? Fast and accurate response with Subtonomy REX
When faced with a life and death request from emergency services, you can be confident of a fast response with REX from Subtonomy Hiker...
Apr 3, 20232 min read
Subtonomy will showcase how we enable CSPs to deliver world-class self-service at MWC
SUBTONOMY, the leading provider of Technical Customer Support for CSPs in the Nordics, is excited to announce it will be attending the larg
Feb 26, 20233 min read
CSR churn is a massive hidden cost that impacts on a wide range of key metrics – how do you fix it?
Employee churn certainly isn’t new in the customer service world, where turnover rates are consistently between 30 and 45% globally.
Feb 20, 20233 min read
Meeting the Customers’ Demand for DIY
A large part of customers abandon company self-service channels. 49% say it's because the information was lacking or didn't meet the their
Feb 6, 20232 min read
Doing a great job as Customer Service Rep is getting harder
The changing landscape of customer interactions is making the job as Customer Service Rep (CSR) more complex than ever before.
Jan 23, 20232 min read
3 challenges for value-driven service and support - and how to address them
89% of customer service and support leaders agree that being a value-driven service and support organization is the most relevant trend over
Jan 9, 20233 min read
Service excellence is back on the telecom customers' top priority list
Discover important takeaways from Subtonomy's research in mobile and the broadband markets, but also from independent research by SKI.
Dec 19, 20224 min read
From interns to employees - once again a successful internship program through Tekniksprånget
Since the middle of August, we have been working as interns at Subtonomy through the initiative Tekniksprånget.
Dec 12, 20222 min read
bottom of page