Getting more feedback from your customers, without more surveys
Peter Drucker famously said “if you can’t measure it, you can’t improve it”. This holds true also for mobile operators and how your...
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- Aug 29, 2019
- 4 min
Make your customers appreciate you more by showing them your efforts
Back in the 1960s, a revolution happened in banking. The ATM arrived making it possible for customers to withdraw money automatically...
- Aug 12, 2019
- 3 min
Want happier customers? Get them to complain to you more
We’re all familiar with the expression “no news is good news”. But when it comes to customer satisfaction, this may unfortunately not be...
- Jul 2, 2019
- 3 min
5G is coming – Seamless experience?
Most mobile networks are a very diverse environment, built out through the years with ever-ongoing transformations, both in the radio,...
- Jun 26, 2019
- 3 min
Make your chatbot human – just not too human
So you’re seeing the benefits of introducing a chatbot in your customer support, but have you thought about how human your chatbot should...
- May 28, 2019
- 3 min
Tier 2 operator improving enterprise experience with CorpDash
With high focus on enterprise customers, this Tier 2 mobile operator has deployed Subtonomy CorpDash. They can monitor all enterprise...
- May 23, 2019
- 4 min
Self-service pays, what does it mean for mobile operators?
Companies that introduce self-service options earn more from their customers. Why? We’re getting used to walking into our favorite...
- May 9, 2019
- 3 min
The death of the telecom NOC/SOC is imminent
– staff staring at walls full of screens beware In recent years mobile operators have talked about turning their Network Operating Center...
- May 7, 2019
- 4 min
Call centers are vital but we’d rather not call them
A romantic weekend away in Paris has begun and you’re looking for that perfect restaurant for the perfect evening. But your mobile is not...
- May 2, 2019
- 1 min
TM Forum Digital Transformation World in Nice, 14-16 May
On May 14-16, you’ll find the Subtonomy team at TM Forum Digital Transformation World in Nice. We’ll show how our Customer Self-Service...
- Jan 29, 2019
- 3 min
Can Interactive Voice Response become less of a pain?
All research says that we consumers despise ringing a company only to be greeted with a pre-recorded voice asking us to; ”Press two if...
- Dec 3, 2018
- 4 min
Top Ten Innovations in Customer Service
Customer service isn’t exactly new. In fact, the British Museum in London is housing a clay tablet from 1750BC where a fuming Babylonian...
- Nov 13, 2018
- 3 min
Telia Estonia cutting escalations by 60% in customer support
Telia Estonia has engaged Subtonomy to improve efficiency in their customer support. With the introduction of the Subtonomy SubSearch...
- Oct 16, 2018
- 1 min
Subtonomy recognized as DI Gasell company 2018
Every year, the leading Swedish business journal Dagens Industri compiles its DI Gasell list of the fastest-growing, profitable companies...
- Sep 28, 2018
- 3 min
Stop saying sorry to your customers
In our stressed out, always-on lives, we don’t have time for apologies anymore. At least when it comes to calling a customer service...
- Aug 30, 2018
- 3 min
How far should you automate your customer service?
Way way back in 1637 Rene Descartes was doing what he did best – philosophizing. Could a machine become so intelligent that it could...
- Jun 18, 2018
- 1 min
CICS changes name to Subtonomy
We’re thrilled to finally present that we are changing our company name from CICS to Subtonomy. Why the name change? CICS stands for...
- Jan 9, 2018
- 3 min
Telenor Sweden using Subtonomy NocMap during successful HLR 2 SIM migration
Telenor Sweden did an HLR (Home Location Register) migration as part of modernizing their core network. The two existing HLR:s were to be...
- Dec 12, 2017
- 3 min
Telia Norway handling new roaming behavior with Subtonomy Roamers
Telia Norway has seen an increase in roaming traffic since introducing free roaming in all EU countries and Switzerland. More usage means...
- Dec 7, 2017
- 1 min
Telia Estonia selects "Roamers" to manage their roaming subscribers
Telia Estonia has signed a contract for Subtonomy Roamers, allowing them to capture potential roaming issues before subscribers start...
- Oct 10, 2017
- 3 min
Connectivity is king – winning the enterprise segment as a CSP
I’ve commented here before how the overall mobile market growth (for US and EU that is) is slowing down, but there is a segment that is...
- Sep 18, 2017
- 3 min
Telenor Sweden improving customer care efficiency with Subtonomy SubSearch
Telenor Sweden wanted to make their customer care more efficient. Their customer care representatives were searching through many legacy...
- Aug 18, 2017
- 1 min
Subtonomy expands by opening sales office in Dubai
This new regional office enables Subtonomy to better support customers in Middle East, and is part of the company’s ongoing expansion...
- Jul 10, 2017
- 1 min
Telia Norway selects Roamers application to enhance roaming QoS
Telia Norway has signed a contract for Subtonomy Roamers, an application that will assist them in providing the best possible quality of...
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