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Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
Imagine a better Customer Experience and improve CEI with network probe data
It’s never been more important to maximize customer experience in telecoms, as according to the 2022 State of Customer Churn in Telecom...
Oct 30, 20234 min read
The role of network probes in the age of CX and Customer Experience Index
Future telecoms industry success lies in providing a seamless and consistent customer experience (CX) across every touchpoint and supporting
Oct 24, 20233 min read
Subtonomy has announced it has been awarded ISO 27001, the internationally recognized gold standard
SUBTONOMY, has achieved ISO 27001 certification, evidencing a mature and trustworthy product, business operations and processes.
Oct 11, 20232 min read
Subtonomy attends Gitex to showcase how our platform helps, speed & empower telecoms AI initiatives
Subtonomy attends Gitex to showcase how our platform helps, speed and empower telco AI initiatives
Oct 2, 20233 min read
Subtonomy finalist in the World Communications Awards 2023 in Total Experience & Smart Places
Subtonomy finalist in the World Communications Awards 2023 in Total Experience & Smart Places
Sep 26, 20233 min read
South African telecom customer only prepared to wait 5 min for support
Today we reveal new research on the telecoms customer support market, this time looking at the South African market, which provides key insi
Sep 12, 20233 min read
AI and Chatbots within telecoms: Q&A with industry analyst Teresa Cottam
The TM Forum recently published a report on utilizing AI in telecoms customer service. Subtonomy’s Tina Rosen caught up with the author,...
Apr 24, 20235 min read
Revolutionizing Telecom Customer Support: Insights from Andreas Jörbeck
Andreas Jörbeck, CEO of Subtonomy, shared his insights on revolutionizing telecom customer support at MWC2023 in Barcelona.
Apr 4, 20232 min read
Subtonomy will showcase how we enable CSPs to deliver world-class self-service at MWC
SUBTONOMY, the leading provider of Technical Customer Support for CSPs in the Nordics, is excited to announce it will be attending the larg
Feb 26, 20233 min read
CSR churn is a massive hidden cost that impacts on a wide range of key metrics – how do you fix it?
Employee churn certainly isn’t new in the customer service world, where turnover rates are consistently between 30 and 45% globally.
Feb 20, 20233 min read
Meeting the Customers’ Demand for DIY
A large part of customers abandon company self-service channels. 49% say it's because the information was lacking or didn't meet the their
Feb 6, 20232 min read
Doing a great job as Customer Service Rep is getting harder
The changing landscape of customer interactions is making the job as Customer Service Rep (CSR) more complex than ever before.
Jan 23, 20232 min read
3 challenges for value-driven service and support - and how to address them
89% of customer service and support leaders agree that being a value-driven service and support organization is the most relevant trend over
Jan 9, 20233 min read
Service excellence is back on the telecom customers' top priority list
Discover important takeaways from Subtonomy's research in mobile and the broadband markets, but also from independent research by SKI.
Dec 19, 20224 min read
From interns to employees - once again a successful internship program through Tekniksprånget
Since the middle of August, we have been working as interns at Subtonomy through the initiative Tekniksprånget.
Dec 12, 20222 min read
Transforming Customer Support to Lower Costs: A Priority for African MNOs
Affordable pricing is now the biggest challenge to the growth of Africa’s digital economy.
Nov 7, 20224 min read
5G Focus: Are you ready for the Metaverse?
Yes, we know. You’ve just got your head around social media customer support and realized that chatbots are not going to save the world,...
Oct 31, 20225 min read
Booming African mobile markets to get boost from Nordic Expertise
Booming African mobile markets to get boost from Nordic Expertise.
Africa is poised to leap forward, unencumbered by legacy technologies and
Oct 25, 20224 min read
It’s not the engineering, it’s the silence that’s frustrating
In the old days you could perform maintenance on suburban networks between 10am and 3pm. But we don’t live in the old days.
Oct 24, 20223 min read
Subtonomy is providing service assurance for world's first FWA offering over 5G SA
Subtonomy is proud to have been a partner of Telia Finland and we’ll be helping them to support the exciting new services they plan to...
Sep 20, 20223 min read
Subtonomy short-listed for Best Customer Experience at the prestigious World Communications Awards
SUBTONOMY, the leading Network Experience Platform provider in the Nordics, is pleased to announce it has been shortlisted for the World Com
Sep 7, 20223 min read
The 5 things world-class 5G technical customer support should ALWAYS deliver
So what does great customer service look like? Here’s 5 key things world-class 5G customer support ALWAYS delivers.
Sep 5, 20224 min read
Lightning-fast networks need lightning-fast support
As we become ever-more reliant upon them for an increasing number of everyday activities and services, reliability is now the number 1 issue
Aug 22, 20224 min read
Elevating the Festival Experience: How Telecoms Can Keep You Connected at Europe’s Biggest Summer Events
Festival woes - When there’s rock and roll but no data to share the experience Whether you’re hoping to see Taylor Swift at Roskilde, the...
Jun 21, 20224 min read
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