top of page
Subtonomy Blog
Welcome to the heart of innovation in telecom support — the Subtonomy Blog. This is where industry meets expertise, offering you a deep dive into the technologies and strategies that are transforming customer support and lawful intercept as we know it.
Enhancing CSP Customer Service: Meeting the Needs of Tech-Savvy Subscribers
SERVE YOUR CUSTOMERS AND FIND THE HIDDEN GEM The subscribers at a Communication Service Provider (CSP) today are generally underserved...
May 12, 20213 min read
Tier1 CSP selects Subtonomy Customer Support Suite
Subtonomy announces that yet another Tier1 European CSP has chosen to deploy Subtonomy SubSearch and CorpDash in their largest market.
May 11, 20211 min read
Webinar: How to improve next-gen CS & CX to generate business value for telcos
Date: 21st April 2021 Co-host: Telecoms.com Link: on-demand webinar Telecommunications business offerings are the backbone of several...
Mar 31, 20212 min read
From intern to employee - a journey through Tekniksprånget & Subtonomy
Anja Sandgren is our latest star joining through Tekniksprånget internship. Read her journey from intern to employee.
Feb 11, 20213 min read
How to drive Competitive Advantages through Technical Self-Service
Soon, 50% of mobile subscribers will be tech-savvy digital natives who expect that 100% of their interactions with telcos will be...
Jan 20, 20212 min read
19-20th of Jan Subtonomy will present at the CEM in Telecoms
This year Subtonomy will start off by hosting the webinar “Driving competitive advantage through Technical Self-Service” and moderate the...
Jan 4, 20212 min read
Subtonomy supports Doctors without Borders
There’s only one thing we wish for when we are injured or ill. This year, we have chosen to give all a person could wish for. Together...
Dec 21, 20201 min read
How to Empower Support Agents to provide the best Customer Service Experience
New lockdowns around Europe and the rest of the world testify that our changed work habits due to the Covid pandemic will continue to...
Nov 9, 20203 min read
Top 5 key take aways from Customer Contact Week
During the week, this year's digital edition of Customer Contact Week took place. It is at least a different and a little more familiar...
Oct 30, 20203 min read
Subtonomy signs global SaaS frame agreement with Tier 1 Mobile Operator Group
Stockholm, Sweden – May 04 2020 – Subtonomy announced today that the company has signed a global multi-million Euro SaaS frame agreement...
May 4, 20201 min read
Enhancing Customer Service for CSPs: Proactive Solutions and Self-Service Tools
Customer service has often been a reactive activity for CSPs.
Jan 7, 20203 min read
Measuring Customer Experience in Mobile Networks
The importance of measurement Peter Drucker famously said, “if you can’t measure it, you can’t improve it.” This holds true for mobile...
Dec 2, 20193 min read
Make your Customers Appreciate You more by showing them Your Efforts
The Impact of Automation on Customer Satisfaction Back in the 1960s, a revolution happened in banking: the ATM arrived, making it...
Aug 29, 20194 min read
Want Happier Customers? Increase Customer Complaints
We’re all familiar with the expression “no news is good news.” However, when it comes to customer satisfaction, this may not be entirely...
Aug 12, 20193 min read
5G is coming – Seamless Experience?
Most mobile networks are a very diverse environment, built out through the years with ever-ongoing transformations, both in the radio,...
Jul 2, 20193 min read
Make your Chatbot Human – just not too Human
So you’re seeing the benefits of introducing a chatbot in your customer support, but have you thought about how human your chatbot should be
Jun 26, 20193 min read
Tier 2 Telecom Operator Improving Enterprise Service Experience with CorpDash
Subtonomy CorpDash improves Enterprise Customer Experience with 90x faster SLA reports, 99% fewer notifications, stronger relationships.
May 28, 20193 min read
The death of the telecom NOC/SOC is Imminent
– staff staring at walls full of screens beware In recent years mobile operators have talked about turning their Network Operating Center...
May 9, 20193 min read
Can Interactive Voice Response become less of a pain?
A smarter and more intelligent Interactive Voice Response (IVR) improves the customer support experience. Subtonomy APIs make it happen.
Jan 29, 20193 min read
Telia Estonia improves Customer Support Efficiency -cutting escalations by 60%
Telia Estonia improves customer experience and support efficiency by introducing Subtonomy SubSearch and self-service support solutions for
Nov 13, 20183 min read
Subtonomy recognized as DI Gasell Company 2018
Every year, the leading Swedish business journal Dagens Industri compiles its DI Gasell list of the fastest-growing, profitable companies...
Oct 16, 20181 min read
Telenor Sweden leverages NocMap for seamless HLR-migration
For a HLR migration of this scale it was vital to monitor service performance in real-time. Using Subtonomy NocMap, Telenor Sweden’s engineering team monitored key KPIs
Jan 9, 20183 min read
Telia Norway handling new Roaming behavior with Subtonomy Roamers
Telia Norway improves roaming user experience for all customers with Roamers from Subtonomy
Dec 12, 20173 min read
Telia Estonia selects "Roamers" to manage their roaming subscribers
Telia Estonia has signed a contract for Subtonomy Roamers, allowing them to capture potential roaming issues before subscribers start...
Dec 7, 20171 min read
bottom of page